REFUND POLICY
No Cancelations After Purchase, As These Are Custom Art Pieces, Please Reach Out As I Make Exceptions And Understand Circumstances.

You are eligible for a agreed refund only if you are not satisfied with a painting/ Illustration upon fault of the artist. This does not included reference photo issues, all paintings/ Illustrations are hand created to the colors sent and details in photos before shipping on all products, or if the product arrives damaged or missing please reach out. Once you approve your painting you no longer qualify for a refund, these are permanently sealed after approval, chargebacks will be considered fraud. We of course will work together to make your order extremely special with photos of your art for approval and free touch ups to make them perfect! For refunds, the item MUST (are REQUIRED) to be returned, you may not keep the art work if a refund is needed, if a chargeback is filed, it will be considered fraud, and handled with Shopify Legal for fraud. Once the item is mailed back, you will receive your refund or a new painting/Illustration can be sent for FREE depending on issues. NO REFUNDS ON TIMELINES, all timelines are stated in bold on each listing before purchasing. Refund policies are provided before and after checkout.

CANCELED ORDERS- Orders will be canceled without refund if photos are not provided by due date (due dates are provided via email after purchase, due dates are usually approx 30 days before Preorder Month purchased to be painted) and you miss your scheduled paint date to be painted ( this is a booked reservation to be painted a specific month). A $50 reinstatement fee will be required to be readded to my calendar for a new paint spot.

Due date example: If you are purchased to be painted June 1st-31st Your due date would be May 28th.

Pre orders are subject to timeline changes as the future is not predictable and life events could happen to cause a delay such as family passings, health etc. If this happens you will be notified immediately with a few options such as a refund, cancelations, or painted/ Illustrated with an approved timeline delay by the customer and artist .I am not responsible for any item that are mailed in for their value before or after painting/purchasing, items that are mailed in are not purchased with me and can not be held responsible for its value

STUDIO HOURS

MON-THURS 6AM-3PM APPROX

(This does not include weekends or holidays)